At Tooplus.ng, we are committed to providing a transparent and fair billing policy to ensure a smooth and trustworthy experience for our users. This billing policy outlines the key principles and practices governing how we handle payments and charges on our platform.
1. Pricing Information
1.1. Listing Fees: Tooplus.ng offers free listings for most categories. However, certain premium categories or featured listings may incur additional charges, which will be clearly specified during the listing creation process.
1.2. Transaction Fees: Tooplus.ng does not charge a fee for successful transactions between buyers and sellers on our platform. We believe in facilitating transactions without additional costs.
2. Payment Methods
2.1. Payment Options: We offer multiple secure payment options for premium listings, featured ads, or any other paid services. These options may include credit/debit cards, digital wallets, or bank transfers.
3. Billing and Payment Process
3.1. Billing Cycle: Billing for any applicable fees occurs at the time of creating a premium listing or purchasing featured ad options. Users will be informed of the charges before confirming the transaction.
3.2. Payment Authorization: By using Tooplus.ng, you authorize us to charge your selected payment method for any applicable fees. Your payment information will be securely stored in compliance with our privacy policy.
3.3. Payment Confirmation: Upon successful payment, users will receive a confirmation email or notification detailing the transaction.
3.4. Refunds: Tooplus.ng may provide refunds for charges made in error or due to technical issues on our platform. Users must contact our customer support team to initiate a refund request, which will be reviewed and processed according to our refund policy.
4. Invoice and Payment Records
4.1. Invoices: Users can access and download their invoices for paid services from their account dashboard.
4.2. Payment Records: Tooplus.ng maintains a record of all payment transactions, which can be accessed by users from their account.
5. Dispute Resolution
5.1. Dispute Resolution: In the event of a dispute or discrepancy related to billing or charges, users should contact Tooplus.ng’s customer support promptly. We will investigate and resolve the issue in a fair and timely manner.
6. Security
6.1. Payment Security: Tooplus.ng employs industry-standard security measures to protect user payment information. We use secure and encrypted connections for all payment transactions.
7. Updates to Billing Policy
7.1. Policy Updates: Tooplus.ng reserves the right to update and modify this billing policy as needed to reflect changes in our services or regulatory requirements. Users will be notified of any significant policy changes.
By using Tooplus.ng’s services and making payments on our platform, you agree to adhere to this Billing Policy. We encourage users to review this policy periodically for any updates or changes. If you have any questions or concerns regarding our billing policy, please contact our customer support team for assistance. Your trust in our platform is of utmost importance, and we are dedicated to providing a transparent and reliable billing experience.
