This privacy notice provides information about the ways in which tooplus.ng stores, shares, or keeps personal information provided by our customers.
Our website www.tooplus.ng does not use cookies to track user information. We will not record the IP address of anyone who is searching for information on this website.
The search facility on our website is an internal search function and only returns information that appears on the website. We do not track or retain user activity when customers use this facility.
Advertisers are required to register with www.tooplus.ng in order to advertise. We offer an online registration system. This is the only occasion where we track customer usage, and this is to ensure that customers supplying payment information can do so in a safe and secure manner.
When a customer uses our online registration function, a session cookie is created. This creates a unique identifier ensuring that your payment details can only be attached to your application, guarding against fraudulent activity. The session cookies have a short lifespan and time-out after a short period. The cookies are not logged by www.tooplus.ng and we do not retain a record.
www.tooplus.ng does not collect calling line identification (CLI) or any other information on the origins of a call. We do not record or retain phone conversations.
Any emails sent to us are recorded and forwarded to the relevant section. The sender’s email address will remain visible to all staff tasked with dealing with the query.
Please ensure that the content of your emails is within the bounds of the law. Unsolicited material of a criminal nature will be reported to the relevant authorities and blocked.
When we take on a complaint, a file is generated which may contain personal information about the complainant and other individuals involved. We only collect information necessary to investigate the complaint.
We may need to disclose the complainant’s identity to the other party involved. If anonymity is requested, we will attempt to facilitate it, but it may not always be possible.
Complaint files are kept for six years from the last date of action and stored securely, accessible only to authorized personnel.
When enforcement action is taken, we may publish the identity of the defendant. We will not identify the complainant unless the information is already public.
When advertisers register with www.tooplus.ng, an online record is created. We do not retain manual registration records.
We accept breach notifications from organisations or individuals regarding data protection issues. Information collected is limited to what is necessary for investigation.
Breach reports are stored securely for six years from the last date of action.
We do not disclose personal data without consent except where required by law or during investigations. Third parties may include regulatory or law enforcement agencies such as EFCC.
This is a live document and may be updated periodically. Last updated: May 2020.
For more information about this Privacy Statement, visit www.tooplus.ng or email us at info@tooplus.ng
