How We Use Your Information
This privacy notice outlines the ways in which tooplus.ng stores, shares, or keeps personal information provided by our customers.
Using Our Website:
Our website, www.tooplus.ng, does not use cookies to track user information. We do not record the IP addresses of anyone searching for information on our website.
Search Engine:
The search facility on our website is an internal search function that only returns information available on the website. We do not track or retain user activity when customers use this feature.
Online Registration:
Advertisers are required to register with www.tooplus.ng in order to post advertisements. We offer an online registration system that is the only instance where we track customer usage. This tracking is necessary to ensure that customers can supply payment information in a safe and secure manner.
When a customer uses our online registration function, a session cookie is created. This cookie generates a unique identifier, ensuring that your payment details can only be attached to your application, protecting against fraudulent activity. These session cookies have a short lifespan and ‘time-out’ after a brief period. The cookies are not logged by www.tooplus.ng, and we do not retain any record of them.
Calling Our Telephones:
www.tooplus.ng does not collect calling landline identification (CLI) or any other information on the origins of a call. We do not record or retain phone conversations.
Emailing Us:
Emails sent to us are recorded and forwarded to the relevant section. The sender’s email address will remain visible to all staff members responsible for handling the query. It is the sender’s responsibility to ensure that the content of their emails complies with the law. Unsolicited material of a criminal nature will be reported to the relevant authorities and blocked.
Making a Complaint to Us:
When a complaint is submitted, a file is generated, which usually contains personal information about the complainant and any other individuals involved in the complaint. We will only collect personal information that is necessary to investigate the complaint. Generally, we will have to disclose the complainant’s identity to the party against whom the complaint is made. We will try to accommodate complainants who wish to remain anonymous, but if the case proceeds, it is usually inevitable that the identities of both parties are revealed. This ensures fairness in the legal process.
If sensitive personal data is collected for the purposes of a complaint, appropriate measures will be taken to ensure that it is safely processed. Complaint file information will be retained in accordance with our retention policy—usually for six years from the last date of action on the file. It will be kept in a secure environment and will only be accessible to those who need it. If we take enforcement action, we may publish the identity of the defendant in our reports or elsewhere. We will not identify the complainant unless the information is already in the public domain.
Registering as a Data Controller or Data Processor:
When an advertiser or individual is required to register with www.tooplus.ng, an online record of their registration is created. We do not retain manual registration records.
Reporting a Breach of Data Protection:
We take breach notifications from organizations self-reporting a lapse in data protection or from individuals whose personal data has been disclosed without their consent. We only gather such information as is necessary to investigate and take action in a case. Breach report material is stored electronically for six years from the last date of action on the file. It will be securely stored and available only to those who need to access it.
Disclosure:
As far as possible, we will not disclose personal data without consent. However, when investigating a complaint, we may need to share personal information with the other parties concerned. We will consider any request for anonymity in respect of a case, but we cannot guarantee that it will always be possible. We will not disclose your personal data to third parties except in instances where an individual has consented to the disclosure, or we are legally obliged to disclose the data. Third parties to whom we may disclose information include organizations such as the EFCC (Economic and Financial Crimes Commission).
Changes to Our Privacy Statement:
This is a live document and is regularly reviewed. This policy was last updated in May 2020.
How to Contact Us:
If you require further information regarding our Privacy Statement, you can contact us at www.tooplus.ng or write to us at info@tooplus.ng.
